Value Process, Value Proposition (Electronic book text)

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The new reengineering tests your powers of analysis, imagination, and execution. Once understood, though, it can be used to address the enormous inefficiencies and redundancies in the work between organizations, thereby creating opportunities for unparalleled efficiencies and advantages. It hinges on process and proposition. Here's how it works.

In the early 1900s, General Electric was experiencing problems with one of the huge generators it manufactured at its Schenectady, New York plant. When no one could figure out how to fix it, GE called in the electrical-engineering genius, Charles Proteus Steinmetz, who spent several days examining the machine and all its drawings. After Steinmetz departed, GE engineers found a large "X" chalked on the generator casing along with a note instructing them to cut open the casing at that spot and remove so many turns of wire. His solution worked.