Quality (Electronic book text, 2nd)

The second edition of this best-selling textbook provides a complete knowledge platform for all those wishing to study the development of the theory and practice of quality. This enhanced and updated edition sets the study of the quality movement within the context of management thinking throughout the twentieth century, and the wide-ranging approach encompasses both traditional approaches to quality, and contemporary approaches based on systems thinking. Quality: An Introduction 2nd Edition retains the structure and substantial content of the first edition with minor revisions when necessary to reflect contemporary developments in quality thinking.