The second edition of this best-selling textbook provides a
complete knowledge platform for all those wishing to study the
development of the theory and practice of quality. This enhanced
and updated edition sets the study of the quality movement within
the context of management thinking throughout the twentieth
century, and the wide-ranging approach encompasses both traditional
approaches to quality, and contemporary approaches based on systems
thinking. Quality: An Introduction 2nd Edition retains the
structure and substantial content of the first edition with minor
revisions when necessary to reflect contemporary developments in
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