Interviewing in Health and Human Services (Paperback)

This text presents an innovative approach to learning and teaching the art of interviewing in the increasingly diverse and complex field of human services. Using a clear straightforward language, Samantrai explains abstract concepts, principles, and techniques of professional practice. Then, by presenting complete recordings of actual case interviews, she illustrates how these theories translate into everyday application. Line-by-line analysis alongside the interviews allows the student to examine the client's exact words, nonverbal behaviors, and psychological processes, and assess the worker's skills and techniques.Samantrai has carefully addressed multiculturalism. Not only does she discuss interviewing ethnic minorities, but she covers the necessary skills for interviewing people of all cultures, as well as women and children. Included at the end of this text are quick reference guides covering how to organize interviewing principles and techniques, assess client needs, and develop service plans.