A Simple Guide for Creating Efficient Winning Organizations
Designed to help businesses understand the criteria for the Malcolm
Baldrige National Quality Award, this work is not about the award,
but rather is a concise explanation about how to use the criteria
to improve an organization. Employed by thousands of organizations
around the world, the criteria allow an organization the means to
evaluate its progress toward becoming the best in its field. Part I
of this 2008 edition covers questions most commonly asked about the
award and its criteria. Part II provides a brief explanation for
each of the 18 items in the criteria and lists the characteristics
of organizations that excel in each. The book also includes
resources for those applying for the award.
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