Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.
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Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.
Imprint | Prentice Hall |
Country of origin | United States |
Series | NetEffect |
Release date | October 2002 |
Availability | Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available. |
First published | 2005 |
Authors | Paul R Timm, Christopher G. Jones |
Dimensions | 233 x 178 x 10mm (L x W x T) |
Format | Paperback |
Pages | 208 |
ISBN-13 | 978-0-13-098990-1 |
Barcode | 9780130989901 |
Categories | |
LSN | 0-13-098990-8 |