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Powerful Phrases for Dealing with Difficult People - Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback) Loot Price: R194 Discovery Miles 1 940 You Save: R39 (17%)
Powerful Phrases for Dealing with Difficult People - Over 325 Ready-to-Use Words and Phrases for Working with Challenging...
Powerful Phrases for Dealing with Difficult People - Over 325 Ready-to-Use Words and Phrases for Working with Challenging...

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Powerful Phrases for Dealing with Difficult People - Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback)

Ren ee Evenson

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List price R233 Loot Price R194 Discovery Miles 1 940 You Save R39 (17%)

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant--there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With "Powerful Phrases for Dealing with Difficult People," anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with. Helpful features include: - Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each - Nonverbal communication skills to back up your words - Sample dialogues that demonstrate how phrasing improves interactions - A five-step process for moving from conflict to resolution - "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

General

Imprint: Amacom Books
Country of origin: United States
Release date: October 2013
First published: 2013
Authors: Ren ee Evenson
Dimensions: 90 x 60 x 6mm (L x W x T)
Format: Paperback
Pages: 240
ISBN-13: 978-0-8144-3298-3
Barcode: 9780814432983
Categories: Promotions
Books > Business & Economics > Business & management > Office & workplace
Books > Business & Economics > Business & management > Office & workplace > General
Books > Business & Economics > Business & management > Management & management techniques
Books > Business & Economics > Business & management > Management & management techniques > General
LSN: 0-8144-3298-0

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