Please Stay On The Line... - The Dangerous Truths Behind American Call Centers (Paperback)

Whether it's your credit card, bank and medical accounts, or other secured data, we as citizens are told to trust large corporations' handling of our most private and confidential information. Unknown to most of the public, these sensitive aspects of our lives are being monitored by personnel employed in American call centers who may be convicted felons, sex offenders, burglars, or just generally lethargic individuals who only want to collect a paycheck without much concern for the clients' privacy.