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Allen Ruff
Andrew J R Stevens
Andrew Waite
Annette Lewis
Charles E. Day
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Duane Sharp
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Advanced Call Center Resources
Anson Reed Limited
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Showing 24 Results in Industry & industrial studies
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Call Centers and the Global Division of Labor - A Political Economy of Post-Industrial Employment and Union Organizing (Paperback)
Andrew J R Stevens
R
903
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Paperback)
Andrew Waite
R
1,522
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover)
Andrew Waite
R
5,381
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Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)
Stephen Coscia
R
738
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Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.)
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2,971
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Performance Analysis and Optimization of Inbound Call Centers (Paperback, Softcover reprint of the original 1st ed. 2003)
Raik Stolletz
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3,020
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R
468
Call Centers and the Global Division of Labor - A Political Economy of Post-Industrial Employment and Union Organizing (Hardcover, New)
Andrew J R Stevens
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R
3,566
R
3,098
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R
116
Working the Phones - Control and Resistance in Call Centres (Paperback)
Jamie Woodcock
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R
578
R
462
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A Nation on the Line - Call Centers as Postcolonial Predicaments in the Philippines (Paperback)
Jan M. Padios
R
667
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Healthcare Call Center Essentials - Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success (Paperback)
Peter Lyle Dehaan
R
461
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R
91
Call Center Operation - Design, Operation, and Maintenance (Paperback)
Duane Sharp
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R
1,405
R
1,314
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Healthcare Call Center Essentials - Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success (Hardcover)
Peter Lyle Dehaan
R
672
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Memo on Big Oil and the Taxes They (Don't) Pay - Bindner Analytics & The Center for Fiscal Equity (Paperback)
Michael Bindner
R
286
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How to Start a Telephone Answering Service (Hardcover)
Peter Lyle Dehaan
R
791
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How to Start a Telephone Answering Service (Paperback)
Peter Lyle Dehaan
R
528
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R
77
We Called Each Other Comrade - Charles H. Kerr & Company, Radical Publishers (Paperback, 2nd)
Allen Ruff
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R
683
R
606
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R
72
Telecom Management for Call Centers - A Practical Guide (Paperback)
Luiz Augusto de Carvalho
,
Olavo Alves
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R
440
R
368
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R
117
Telecom Management for Call Centers - A Practical Guide (Hardcover)
Luiz Augusto de Carvalho
,
Olavo Alves
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R
714
R
597
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R
93
Working at the Interface - Call Centre Labour in a Global Economy (Paperback)
Ursula Huws
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R
528
R
435
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions (Paperback)
Annette Lewis
,
Joe McDermott
R
449
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Profiting from Teleservices - An Operational Guide to Call Center Technologies (Hardcover, Ed)
Charles E. Day
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R
1,877
R
1,869
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Inbound Call Centers - Design, Implementation and Management (Hardcover)
Robert A Gable
R
3,302
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R
142
A Nation on the Line - Call Centers as Postcolonial Predicaments in the Philippines (Hardcover)
Jan M. Padios
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R
2,562
R
2,420
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Der Call Center-Markt in Deutschland - Strukturen, Prognosen und Trends (German, Paperback)
Jennifer Jahnke
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R
489
R
487
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