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Pearson Education Limited
Springer Verlag, Singapore
World Scientific Publishing Co Inc (USA)
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Showing 24 Results in All Departments
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Understanding the Role of Business Analytics - Some Applications (Hardcover, 1st ed. 2019)
R
2,968
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R
659
Services Marketing - People, Technology, Strategy (Paperback, 8th Revised edition)
Jochen Wirtz
,
Christopher Lovelock
List Price
R
1,592
R
933
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Ships in 12 - 17 working days
Understanding the Role of Business Analytics - Some Applications (Paperback, Softcover reprint of the original 1st ed. 2019)
R
2,957
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Essentials of Services Marketing, Global Edition (Paperback, 4th edition)
Jochen Wirtz
R
1,998
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Services Marketing: People, Technology, Strategy (Ninth Edition) (Hardcover)
Jochen Wirtz
,
Christopher Lovelock
R
3,476
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Services Marketing: People, Technology, Strategy (Paperback, 9th Edition)
Jochen Wirtz
,
Christopher Lovelock
List Price
R
1,722
R
1,681
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Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human (Hardcover)
Pascal Bornet
,
Ian Barkin
,
Jochen Wirtz
R
1,411
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Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human (Paperback)
Pascal Bornet
,
Ian Barkin
,
Jochen Wirtz
R
828
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Intelligent Automation - Learn how to harness Artificial Intelligence to boost business & make our world more human (Hardcover)
Pascal Bornet
,
Ian Barkin
,
Jochen Wirtz
List Price
R
2,037
R
2,023
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Intelligent Automation - Learn how to harness Artificial Intelligence to boost business & make our world more human (Paperback)
Ian Barkin
,
Jochen Wirtz
,
Pascal Bornet
R
508
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Designing Customer Service Processes (Paperback)
Jochen Wirtz
R
326
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Building A World Class Service Organization (Assessment Tool) (Paperback)
Jochen Wirtz
R
326
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Service Quality And Productivity Management (Paperback)
Jochen Wirtz
R
326
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Managing People For Service Advantage (Paperback)
Jochen Wirtz
R
326
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Crafting The Service Environment (Paperback)
Jochen Wirtz
R
326
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Balancing Capacity And Demand In Service Operations (Paperback)
Jochen Wirtz
R
326
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Service Marketing Communications (Paperback)
Jochen Wirtz
R
326
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Pricing Services And Revenue Management (Paperback)
Jochen Wirtz
R
326
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Developing Service Products And Brands (Paperback)
Jochen Wirtz
R
326
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Positioning Services In Competitive Markets (Paperback)
Jochen Wirtz
R
326
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Understanding Service Consumers (Paperback)
Jochen Wirtz
R
326
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Managing Customer Relationships And Building Loyalty (Paperback)
Jochen Wirtz
R
326
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Designing Complaint Handling And Service Recovery Strategies (Paperback)
Jochen Wirtz
R
326
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Winning In Service Markets: Success Through People, Technology And Strategy (Paperback)
Jochen Wirtz
R
1,478
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