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12 Steps to Success Through Service (Paperback, New edition)
Barrie Hopson, Mike ScallyAttempts to explode the myth that simply sending staff on a training course will transform their behaviour. It advocates nothing less than a complete re-evaluation of the business, breaking down the process into 12 crucial steps that have to be climbed to achieve success through service.
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Product Description
Attempts to explode the myth that simply sending staff on a training course will transform their behaviour. It advocates nothing less than a complete re-evaluation of the business, breaking down the process into 12 crucial steps that have to be climbed to achieve success through service.
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Product Details
General
Imprint | Mercury Business Books |
Country of origin | United Kingdom |
Release date | 1993 |
Availability | We don't currently have any sources for this product. If you add this item to your wish list we will let you know when it becomes available. |
Authors | Barrie Hopson, Mike Scally |
Dimensions | 246 x 189mm (L x W) |
Format | Paperback |
Pages | 192 |
Edition | New edition |
ISBN-13 | 978-1-85252-173-8 |
Barcode | 9781852521738 |
Categories | |
LSN | 1-85252-173-2 |
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