Redesigning Healthcare Delivery: A Practical Guide Guide to Reengineering, Restructuring & Renewal - A Practical Guide to Reengineering, Restructuring, & Renewal (Hardcover)

One of health care's greatest challenges is finding creative and cost-effective ways to redesign core processes. This compendium of best practices brings together the best and the brightest in the field to show how to predict and manage the needs of patient populations, improve customer service, and refocus organizations on administrative and clinical tasks that ensure future success. Provides proven techniques, strategies, and methodologies to improve performance and document value.