Six Sigma for Dummies (Abridged, Downloadable audio file, Abridged edition)

The only user-friendly beginner's guide to Six Sigma

Six Sigma is the most common--and perhaps least understood--methodology for streamlining processes in manufacturing, service delivery, management, and almost any other business activity. For business leaders seeking increased efficiency and customer service, Six Sigma is the key.

Written specifically for Six Sigma beginners--whether they're small business owners who want to implement Six Sigma, or professionals and students who need to get up to speed fast--Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. Hundreds of thousands of professionals work in Six Sigma companies such as GE, Sony, Toshiba, Microsoft, and Nokia, but have a hard time fully understanding the methodology. This simple, friendly guide makes Six Sigma make sense.

Intended to help readers implement Six Sigma in their small and medium-sized businesses to improve quality and reduce costs, this no-nonsense guide explains:

What Six Sigma is

What Six Sigma's goals and objectives areThe benefits of Six Sigma in both large and small businessesHow the belt system worksThe DMAIC approachHow to implement Six SigmaHow to use Six Sigma toolsHow Six Sigma's approach aims for zero-defects