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Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback)
Chris Denove, James D PowerFor nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.
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Product Description
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.
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Product Details
General
Imprint | Portfolio |
Country of origin | United States |
Release date | June 2007 |
Availability | Expected to ship within 10 - 15 working days |
First published | July 2007 |
Authors | Chris Denove, James D Power |
Dimensions | 215 x 140 x 20mm (L x W x T) |
Format | Paperback |
Pages | 266 |
ISBN-13 | 978-1-59184-164-7 |
Barcode | 9781591841647 |
Categories | |
LSN | 1-59184-164-X |
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