Communication Skills Training for Health Professionals (Paperback, 2nd Revised edition)

Communication Skills Training for Health Professionals provides the sound theoretical basis and practical approach needed to implement a higher standard of care through improved communication. This fully revised and extended second edition has several new perspectives, including the use of interactive video as a training medium; facilitating the transfer of training to work contexts; the communication audit and its role in quality assurance in health; working with groups as a communication strategy; refined and expanded practical exercises for trainers.