This book is about rethinking, reworking, or reinforcing past
solutions. It outlines not only the importance and history of
qualiy in education, but also the basic principles that underline
the management of quality and different quality opportunities. This
book is unique in its desire to merge the philosophy and tools of
strategic quality management from industry with the thoughts of
campus administrators and call for sharply defined measures of
educational quality that can shape the perceptions of our
constituencies.
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