Difficult Conversations - How to Discuss What Matters Most (Paperback, New Ed)

Do you find it difficult to:

* Negotiate a pay rise?
* Discuss relationship problems with your partner?
* Ask an awkward favour?
* Confront a neighbour or friend?

Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:

* Know when to speak - and when to listen
* Stop laying blame and start being positive
* The role of feelings: yours and theirs
* Say what you mean - don't make others guess
* Understand what's not being said as well as what is
* Transform a battle into a learning conversation

Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.