Implementing TQ in the Construction Industry (Spiral bound)

These books provide a practical step-by-step programme for introducing a total quality scheme into construction companies. They are the result of a five year study conducted by the European Construction Institute's TQ task force in conjunction with their 70 member companies and the Department of Environment. The resulting programme is devised from an examination of real construction companies working on real projects and has been widely tested in major companies. Implementing TQ in the construction industry is a reference book covering each stage of the programme in detail, from starting the programme and involving employees to measurement and benchmarking