Positive Service Gets Positive Results-- Every Time
Customer loyalty is becoming harder to establish and just as
difficult to maintain. This is truer than ever in today's
hyperdigital world, where a single customer venting his or her
dissatisfaction on a blog or social network can amass an army of
anti-"you" activists--and send your business spiraling.
"The Customer Signs Your Paycheck" reveals the secret to
ensuring customer contentment during every interaction. Inside,
Frank Cooper examines the elements at the heart of quality customer
service, which begin with selfawareness and confidence. You'll
learn: The 10 commandments for customer relations Eight habits to
help you get ahead The easiest way to handle customer complaints A
simple method for remembering names
You'll immediately take note of dramatic changes in the way you
deal with difficult personalities, customer complaints, and other
challenges that come with the territory.
Why drive customers to the competition? It really "is" easy to
provide superb service, even when dealing with today's highly
empowered and demanding customer.
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