Coordinate Implementation of Customer Service Strategies - BUSINESS SERVICES SERIES (Paperback)

The Business Services Series are a set of 7 workbooks addressing individual management competencies from the Business Services Training Package. Written by experienced TAFE teacher-authors, each workbook provides comprehensive coverage of one management module and is perfect for teachers tailoring courses to the national package. Easily a standalone product, each workbook is content-rich, with ample theory to complement the timed activities, skill-checklists and real-life Australian case-studies.