Psychosocial Factors and Quality of Working Life (Paperback)

Increasing demand against the limited supply has forced the IS personnel to be responsible for multitasking with a higher workload. This trend appears to exert pressure and leads to dehumanised work environment which has substantial impact on their QWL. Lack of attention from management on issues related to psychosocial factors is one of the reasons. Thus, in light of humanising workplace, this research was initiated to investigate the relationship between psychosocial factors and QWL among the fastest growing workforce which will be responsible to transform Malaysia into a developed nation. A total of 453 valid responses were used from a sample of 600 questionnaires sent to randomly selected IS personnel employed in MSC organisations. The 76% of return rate was due to multiple approaches practised in collecting the survey questionnaires. The data collected were first explored using Exploratory Data Analysis (EDA) and reliability test prior to employing descriptive and inferential statistics using the SPSS.