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Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry

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Interpersonal Skills for Travel and Tourism (Paperback, New ed)
Interpersonal Skills for Travel and Tourism (Paperback, New ed): J. Burton, L. Burton

Interpersonal Skills for Travel and Tourism (Paperback, New ed)

J. Burton, L. Burton

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This text addresses the whole area of interpersonal skills and through its programme, investigates the skills needed to: create a professional impression with customers face to face and over the telephone; use active selling skills to increase sales of travel and tourism products; deal with customer complaints in a professional manner which will satisfy both parties; use a variety of methods of communication to communicate effectively with customers and with colleagues; develop and enhance internal staff relationships through effective use of interpersonal skills; and use interpersonal skills to enhance the performance of staff.;The book has been designed to enable students to interact with the text as far as possible. Each section of the book includes knowledge required to perform tasks, a series of exercises to enable the reader to check their understanding, and activities which will allow the reader to put skills into practice in a real situation.

General

Imprint: Pearson Higher Education
Country of origin: United Kingdom
Release date: August 1995
Authors: J. Burton • L. Burton
Dimensions: 254 x 190mm (L x W)
Format: Paperback
Pages: 333
Edition: New ed
ISBN-13: 978-0-582-27946-9
Categories: Books > Business & Economics > Business & management
Books > Business & Economics > Industry & industrial studies
Books > Business & Economics > Business & management > Management of specific areas
Books > Business & Economics > Industry & industrial studies > Service industries
Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry
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Books > Business & Economics > Promotions
LSN: 0-582-27946-1
Barcode: 9780582279469

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