My Orders
Wishlist
Help
Sell On Loot
Service Management (Paperback, International student edition)
James A Fitzsimmons, Mona J FitzsimmonsIncluding examples from the field of technology, this text provides coverage on global operations and the need for continuous improvement in quality and productivity in the service industry. It shows how crucial functional areas of an organization such as marketing, strategic issues, operations and human behaviour impact effective service management.
R1,239
Or split into 4x interest-free payments of 25% on orders over R50
Learn more
12390
@R116pm x 12* 
Out of stock
Add to wish listReview this Item
Product Description
Including examples from the field of technology, this text provides coverage on global operations and the need for continuous improvement in quality and productivity in the service industry. It shows how crucial functional areas of an organization such as marketing, strategic issues, operations and human behaviour impact effective service management.
Customer Reviews
No reviews or ratings yet - be the first to create one!
Product Details
General
Imprint | McGraw-Hill Education (ISE Editions) |
Country of origin | United Kingdom |
Release date | May 2003 |
Availability | Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available. |
Authors | James A Fitzsimmons, Mona J Fitzsimmons |
Dimensions | 257 x 211mm (L x W) |
Format | Paperback |
Pages | 672 |
Edition | International student edition |
ISBN-13 | 978-0-07-121643-2 |
Barcode | 9780071216432 |
Categories | |
LSN | 0-07-121643-X |
Similar Products | Recommended ProductsSee more 
Trending On Loot
Be the first to know about our
latest deals & promos! Subscribe Now
