The telephone survey is now the dominant survey technique. When the
first edition of this volume was published, many researchers were
making the transition from mail to face-to-face interviewing to
telephone surveys. However, much material from the first edition
remains applicable today. Additional material in this second
edition includes a summary of changes in telephone surveys that
have occurred during the last five years. The author also analyzes
the comparative advantages and disadvantages of mail, face-to-face
and telephone surveys, and discusses the legal and ethical dilemmas
raised by technological and methodological developments in
telephone survey research.
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