Master Oracle CRM On Demand
Foster long-term customer relationships and accelerate
productivity using the proven strategies and best practices in this
Oracle Press guide. "Oracle CRM On Demand Deployment Guide" shows
how to set up, customize, and manage a dynamic
software-as-a-service solution across your enterprise. Develop
implementation plans, maximize user adoption, build applets and
portals, integrate Web 2.0 features, and use analytics dashboards.
The latest design, tuning, and data security techniques are also
covered in this practical resource.Establish business objectives,
project requirements, and key success metricsStaff an
implementation team and develop effective rollout plansConfigure,
deploy, and administer Oracle CRM On DemandManage users and
restrict access using roles and privilegesCustomize sales,
marketing, and service processes with the object modelEmbed
external content and URLs using the web services APIDistribute
real-time BI using dashboards and advanced reporting
toolsIncorporate web tabs, mashups, Google services, and RSS
feedsUse workflow to automate business process management
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