Smoke and Mirror Management (Paperback)

Three basic improvement program approaches - four decades of application - claims of success but no improvement to management. After program application, managers end up doing the same things they did before with some of their duties shifted to non-managers. How can this be? Illusion & misdirection! This is the realm of the parlor magician. But now there is a bottom-line approach that does address what managers do and the gaining of bottom-line effects.