Best Practices: Difficult People - Working Effectively with Prickly Bosses, Coworkers, and Clients (Electronic book text)

Every office has someone who's no fun to be around. But getting along with that person--and managing them effectively--can make both your jobs easier. "Difficult People," a comprehensive and essential resource for any manager on the run, shows you how.

Learn to: Recognize why and when people act outIdentify different types of difficult peopleCope with difficult behaviorGet the most out of trouble employeesNurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.