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Managing Difficult Participants Pocketbook: 2nd Edition - Managing Difficult Participants Pocketbook: 2nd Edition (Paperback, 2 Revised Edition)
John TownsendA collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Now in its second edition. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.
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Product Description
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Now in its second edition. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.
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Product Details
General
Imprint | Management Pocketbooks |
Country of origin | United Kingdom |
Release date | June 2019 |
Availability | Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available. |
Authors | John Townsend |
Dimensions | 121 x 149 x 6mm (L x W x T) |
Format | Paperback |
Pages | 128 |
Edition | 2 Revised Edition |
ISBN-13 | 978-1-906610-29-6 |
Barcode | 9781906610296 |
Categories | |
LSN | 1-906610-29-0 |
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