The Day the Phones Stopped Ringing (Paperback)

Here is an absorbing examination of a hidden threat citizens face every day: the computer software crisis. It reveals how, twice over the past year, 70 percent of AT&T's long-distance lines went dead, costing business hundreds of millions of dollars; cancer patients have received lethal doses of radiation when technology went awry; and a computer error led to the shutdown of three major airports.