Ministry of Hospital Chaplains: Patient Satisfaction (Electronic book text)

Evaluating the success of hospital chaplaincy has been a difficult task, but finally an effective approach has been developed. Ministry of Hospital Chaplains presents the Patient Satisfaction Instrument for Pastoral Care (PSI) which measures the quality and character of spiritual care and can contribute to the establishment of professional norms. To find out whether specific changes in pastoral practices lead to increased satisfaction among patients, this test can be used periodically. As you will see, this allows managers and department heads to identify and monitor specific functions and areas in which improvement is needed.