Performance Management for Government, Universities, Schools and NGOs (Paperback)

A practical and informative book for managing performance in service delivery orientated organisations

Performance Management for Government, Universities, Schools and NGOs serves as a practical and convenient guide to managing performance in non-profit organisations (NPOs). There are a number of methods and tools that can be used for performance management, and every organisation will need to select the right methods and tools for its environment.

It will provide you with a practical understanding of the science and art of performance management, and how it can be used in successfully building a high-performance culture within a non-profit environment. A number of diverse non-profit environments have been included in this handbook to demonstrate how performance management operates in practice. These are real case studies, and the success they demonstrate is testimony to deliberately planned and executed performance management strategies.