Caring for the Customer SS3 (Electronic book text, 3rd New edition)

This workbook will enable managers to: . explain the meaning and significance of customer care;. identify their internal and external customers;. identify their customers' expectations and any areas in which they are failing to meet them;. provide an effective lead for their team in raising the standard of customer care;. ensure that they and theirr team members perform to a high standard in customer-contact situations."