Discipline without Punishment - Proven Strategy That Turns Problem Employees into Superior Performers (Hardcover)

Grote's Discipline Without Punishment system is a proven management technique for handling the everyday problems of absenteeism, bad attitudes, and poor performance. Used successfully at such companies as Frito-Lay, Southwestern Bell, United Airlines, Exxon, and GE, this innovative approach replaces existing punitive disciplinary policies with an affirmative program that makes problem employees take personal responsibility for their actions; avoids confrontational, anger-provoking situations that can damage relationships and sometimes even lead to violence and salvages potentially good employees who have gotten off the track. The book provides a complete explanation of the philosophy and mechanics of Discipline Without Punishment. In keeping with the author's overall positive approach, early chapters focus on ways to recognize good performance and techniques for solving people problems before they require disciplinary action. Grote next explores how to prepare for and conduct coaching sessions, with emphasis on problem-solving and enhancing relationships. Packed with sample dialogues, detailed flowcharts, and specific do's and don'ts, this valuable guide covers every aspect of putting Discipline Without Punishment to work in your organization - from gaining management and employee buy-in, to creating, administering, managing, and maintaining the system. It even supplies a chapter on termination - when all else fails - that makes the process as painless as possible for both the company and the employee.