Risk in Services (Electronic book text)

During the last decade, service science and service engineering have emerged as a new area attracting lots of attentions. In the current uncertain world, risk management has become more and more important. New risks in many practical service industry problems require new computational methods and tools. This e-book seeks to shed light on service area and its associated risks. We seek to provide the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development quantitative risk analysis in the areas of risk management.