The Effective Manager is intended to provide IT managers with
practical advice and tips on how to become an effective manager.
Whether you are new to management, or have been a manager for some
time, management is a skill that can be learned and developed in
order to gain the trust and respect of your team members and to
achieve team and organisational goals. This book will help you
develop your management skills. It is designed to assist you in
understanding the characteristics of a high-performance manager, to
help you assess where your strengths and development areas lie as a
manager and to create a plan of action for realising your
management potential. The author, Sarah Cook is the Managing
Director of The Stairway Consultancy Ltd. She has 15 years'
consulting experience specialising in management development, team
building, leadership and change and a background in industry. Sarah
is a Fellow of the Chartered Institute of Personnel and
Development, with an MA from Cambridge University and an MBA. She
is an accredited user of a wide range of psychometric and personal
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