Bangalore Tiger (Hardcover)

Of all the tech tigers in India, Wipro is one of a handful. that stands out from the pack. In the past five years, . it has become one of the most accomplished tech. services providers in the world, delivering business. value through a combination of process excellence, . quality frameworks, and service delivery innovation.. Totally dedicated to customer satisfaction, Wipro is. known to go above and beyond to make customers. happy. Its a move thats paid off handsomely, with. a 24 percent operating profit in its tech services. divisionmore than twice the industry average.. .

"Bangalore Tiger" is the story of Wipros transformation. and its impact on the tech services industry and. the rules of global competition. "BusinessWeek" senior. writer Steve Hamm takes you inside the halls of this. transnational phenomenon to reveal the true secrets. of Wipros superior business: its people, principles, . and core competencies..

From Wipros triumphs to its missteps, Hamm. mines a treasure of business lessons, explaining how. and, more important, why it is necessary to: . Expand quickly without stumbling. Follow the new rules for outsourcers. Innovate every dayor else. Be obsessive about customers. Motivate employees the Wipro way. Plan three years ahead to prepare. for rapid growth.

Hamm also gives you a rare glimpse into the mind of. Wipros charismatic chairman and thought leader, Azim. Premji. Guiding Wipros growth every step of the way, . Premji was one of the first business leaders in India to. decree that his company would not pay bribes. Youll. see how his adoption of world-class business processes. helped Wipro thriveand how Wipro is helping to fulfill. his dream of a bettereducated, more prosperous India.. Removing the shroud of secrecy around Indian. management principles, Hamm provides a real-world. blueprint for operating a successful transnational. organization, as viewed through the eye of the. Bangalore Tiger..