Managing Conflict with Peers (Electronic book text)

A great many peer conflicts arise from incompatible goals or from different views on how a task should be accomplished. With honest dialogue these kinds of conflicts can usually be resolved. But other peer conflicts are more troublesome because they involve personal values, office politics and power, and emotional reactions. Navigating these issues wont rid an organization of conflict among peers. But by paying attention to them managers can build effective relationships that will survivethese inevitable conflicts and bolster their ability to achieve organizational goals.