The Leadership Book of Numbers, Volume 2 - Short Tips for the Leader on the Go to Help You Grow the Business, Develop Your Professional Life, and Lead (Hardcover)

This book is great required reading for anyone who desires to learn how to be a more effective leader. It is intended to inspire, provide vital how-to's, and to shape the mindset for building and retaining a highly effective team, committed and dedicated to achieving the key priorities of the organization. In a clever, practical style, The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: What is my role as a leader in creating and sustaining a culture of service excellence? What are the seven signs of a bad boss, and how do I overcome them? How do I hold my staff accountable for driving excellence? How can I drive excellence with I am working with a lean staff? How do I gain the support of my C-Level and earn their respect? How do I engage my staff to anticipate the unexpressed wishes and needs of the customer? How do I confront unacceptable behavior with confidence, professionalism, and finesse? How do I foster an environment where the focus on internal customer service is as intense as our emphasis on excellent external customer service? As a leader, what are some common things I should never assume or take for granted? How do I foster and environment where employees are empowered to resolve customer problems and exceed their expectations? What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement effective leadership practices that lead to employee self-accountability, self-motivation, and self-worth. For more information about Theo Gilbert-Jamison and her firm, Performance Solutions by Design, please visit our website www.psbydesign.com