Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.
The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.
The 'Ten Commandments" discussed include the following:
" The Ten Commandments of Quality Management " will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career
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Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.
The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.
The 'Ten Commandments" discussed include the following:
" The Ten Commandments of Quality Management " will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career
Imprint | Iuniverse, Inc. |
Country of origin | United States |
Release date | July 2005 |
Availability | Expected to ship within 10 - 15 working days |
First published | July 2005 |
Authors | Ajit Silva |
Dimensions | 229 x 152 x 11mm (L x W x T) |
Format | Hardcover - Sewn / Cloth over boards / With dust jacket |
Pages | 124 |
ISBN-13 | 978-0-595-80611-9 |
Barcode | 9780595806119 |
Categories | |
LSN | 0-595-80611-2 |