The Six SIGMA Black Belt Handbook, Chapter 12 - Define Phase (Electronic book text)

Here is a sample chapter from "Six Sigma Black Belt Handbook," which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service goals with their corporate vision, mission and key strategies.