Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.
Real, practical advice from the best in the game.
Pay from as little as R57Learn more
Non-Returnable
Ships in 4 - 8 working days
Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.
Real, practical advice from the best in the game.
Imprint | Protea Boekwinkel / Protea Book House |
Country of origin | South Africa |
Release date | May 2020 |
Availability | Expected to ship within 4 - 8 working days |
Authors | Basil O'Hagan |
Dimensions | 225 x 154 x 15mm (L x W x T) |
Format | Paperback |
ISBN-13 | 978-0-620-71154-8 |
Barcode | 9780620711548 |
Categories | |
LSN | 0-620-71154-X |