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Brand
The Free Press
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Showing 2 Results in All Departments
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R
55
Delivering Quality Service (Paperback)
Valarie A. Zeithaml
List Price
R
472
R
417
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Ships in 10 - 15 working days
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R
140
Driving Customer Equity - How Customer Lifetime Value Is Reshaping Corporate Strategy (Hardcover, Ed)
Roland T. Rust
,
Valarie A. Zeithaml
,
Katherine N Lemon
List Price
R
1,368
R
1,228
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Ships in 10 - 15 working days