A must-read for all South African retailers and small businesses! Attract customers! Make sales! Boost profits! All in your own neighbourhood.

Basil O’Hagan’s popular business text, the definitive neighbourhood marketing handbook, is bursting with tips to take your retail business to the next level. It features practical tips that are simple to grasp, easily browsable and relevant to the SA market.

Basil O’Hagan’s latest book is a treasure trove of 175 tips on how to deliver the best customer service, whatever your industry. Deliver sensational service! Build loyalty! Grow Profits!

Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.

Real, practical advice from the best in the game.

The book is divided into two volumes.

Volume 1 deals with the concepts, principles and procedures of financial accounting. Volume 2 (suitable for NQF level 6) deals with accounting for partnerships, close corporations, branches and manufacturing entities. Volume 2 also covers some management accounting principles such as budgets and the analysis and interpretation of financial statements.

This edition has been updated with the March 2018 Conceptual Framework and introduces International Financial Reporting Standards (IFRSs) to readers.

Africa and the World: Navigating Shifting Geopolitics is one of the first books to analyse the global geopolitical landscape from an African perspective, with a view to the opportunities and challenges facing the African continent. Authors in this edited volume argue for the need to re-imagine Africa's role in the world.

As a cradle of humanity, a historical fountain of profound scientific knowledge, an object of colonial conquest and, today, a collective of countries seeking to pool their sovereignties in order to improve the human condition, Africa has a unique opportunity to advance its own interests. Authors reflect on all these issues; they outline how developments in the global political economy impact on the continent and, inversely, how Africa can develop a strategic perspective that takes into account the dynamics playing out in a fraught global terrain.

Central to this evaluation is the notion of 'island Africa' a vast island - with resources that extend into the oceans around it - that is a strategic centre by virtue of its geographic location, its endowments and its long-term potential. Authors assert that the positioning of 'island Africa' presents unique political, security and geo-economic benefi ts. Yet they also acknowledge that, as has happened historically, these very advantages can serve as a basis for new forms of domination and exploitation. In addition, this volume takes into account the socio-psychological factors that influence how nations of the world receive and interpret the present, and assess prospects for the future.

The authors go beyond analysis of what is, to venture concrete proposals on what can be, with Africa exercising its agency. This requires the strengthening of continental integration and cohesion in pursuit of ideals that the African Union has enshrined in Agenda 2063. In this way, Africa would be able to engage - in a systemic and disciplined manner - with external powers to assert the continent's own interests which, in their framing, are also the interests of humanity. A continent united in both purpose and action can be an active agent in shaping the evolving global order. This volume makes a strong case for precisely such a perspective and contributes to what should be an ongoing effort to analyse geopolitics with Africa as a critical frame of reference.

The past two decades were among the most prosperous in history, with over a billion people lifted out of extreme poverty. Then 2020 hit, and, along with it, the coronavirus pandemic. The effect on economies will be extreme. What can small businesses do to survive the Covid-19 crisis? Business coach and author Douglas Kruger provides actionable answers, with a list of 50 practical ways your business can survive – and even thrive – during this time of uncertainty.

Business survival entails a simple formula. You must achieve and maintain profits over costs. There are a remarkable number of creative things you can do to stay on the right side of this equation, provided you don’t lose your head. Do these things well and you’ll be able to keep your staff employed, continue to serve your customers, grow awareness of your brand, and even come out of this difficult period positioned for growth.

Right now, owners of small businesses need every smart-cut they can find. Virus-proof Your Small Business provides no fewer than 50, including how to manage and safeguard your cash flow; get your head around the size of the challenge and begin thinking in productive ways; cut costs without cutting employment; use different channels to deliver the same offering; ensure that those who supply you, and those you serve, stay open too.

An absolutely essential read for any small business owner in this challenging time.

Introduction to Business Management 11e offers an overview of business management within the South African context. The textbook is written for undergraduate students who are doing a course in introductory business management as part of their degree or diploma at a university or university of technology.

Features:

• Using features such as Small Business Perspectives, and Critical Thinking boxes, the new edition of Introduction to Business Management provides an accessible overview of business management in the South African context.
• Changes to legislation that impacts on business
• Updates on corporate social investment
• New examples and case studies that reflect changes to the business environment

Khamr: The Makings Of A Waterslams is a true story that maps the author’s experience of living with an alcoholic father and the direct conflict of having to perform a Muslim life that taught him that nearly everything he called home was forbidden.

A detailed account from his childhood to early adulthood, Jamil F. Khan lays bare the experience of living in a so-called middle-class Coloured home in a neighbourhood called Bernadino Heights in Kraaifontein, a suburb to the north of Cape Town. His memories are overwhelmed by the constant discord that was created by the chaos and dysfunction of his alcoholic home and a co-dependent relationship with his mother, while trying to manage the daily routine of his parents keeping up appearances and him maintaining scholastic excellence.

Khan’s memories are clear and detailed, which in turn is complemented by his scholarly thinking and analysis of those memories. He interrogates the intersections of Islam, Colouredness and the hypocrisy of respectability as well as the effect perceived class status has on these social realities in simple yet incisive language, giving the reader more than just a memoir of pain and suffering.

Khan says about his debut book: "This is not a story for the romanticisation of pain and perseverance, although it tells of overcoming many difficulties. It is a critique of secret violence in faith communities and families, and the hypocrisy that has damaged so many people still looking for a place and way to voice their trauma. This is a critique of the value placed on ritual and culture at the expense of human life and well-being, and the far-reaching consequences of systems of oppression dressed up as tradition."

To the outside world, Electra D’Aplièse seems to be the woman with everything: as one of the world’s top models, she is beautiful, rich and famous.

Yet beneath the veneer, Electra’s already tenuous control over her state of mind has been rocked by the death of her father, Pa Salt, the elusive billionaire who adopted his six daughters from across the globe. Struggling to cope, she turns to alcohol and drugs. As those around her fear for her health, Electra receives a letter from a complete stranger who claims to be her grandmother . . .

In 1939, Cecily Huntley-Morgan arrives in Kenya from New York to nurse a broken heart. Staying with her godmother, a member of the infamous Happy Valley set, on the shores of beautiful Lake Naivasha, she meets Bill Forsythe, a notorious bachelor and cattle farmer with close connections to the proud Maasai tribe. But after a shocking discovery and with war looming, Cecily has few options. Moving up into the Wanjohi Valley, she is isolated and alone. Until she meets a young woman in the woods and makes her a promise that will change the course of her life for ever. . . .

Sweeping from Manhattan to the magnificent wide-open plains of Africa, The Sun Sister is the sixth instalment in Lucinda Riley’s multi-million selling epic series, The Seven Sisters.

This is the go-to guide for confused South Africans and all those seeking an informed, balanced and up-to-date analysis of South African politics and society in the Ramaphosa era.

When Nelson Mandela emerged from decades in jail to preach reconciliation, South Africans appeared to many as a people reborn as the Rainbow Nation. Yet, a quarter of a century later, the country sank into bitter recriminations and rampant corruption under Jacob Zuma. Why did this happen, and how was hope betrayed? President Cyril Ramaphosa, hoping to heal these wounds, was re-elected in May 2019 with the ANC hoping to claw back support lost to the opposition in the Zuma era. This book analyses this election, shedding light on voters’ choices.

With chapters on all the major issues at stake – from education to land redistribution – Understanding South Africa offers insights into Africa’s largest and most diversified economy, closely tied to its neighbours’ fortunes.

The questions in this book are grouped according to the various topics covering the different stages of the audit process.

To enhance the value of the book and to make it more useful, it was decided to include answers to all the questions in the text.

Africa is a continent with boundless potential — it has the natural resources, the population, and the landmass to become a major player on the global stage. Why then, is the gap between Africa and the rest of the world increasing?

While the continent has seen improvements in terms of key indicators of human wellbeing like infant mortality and life expectancy, Africa still suffers from massive poverty, weak economic growth, de-industrialisation, an underdeveloped agricultural sector and poor regional integration, among others. What needs to be done to unleash Africa’s potential and ignite a growth revolution?

In this book, Jakkie Cilliers examines where the continent is at and where it will be in 2040 if it continues on the current path.

Die laanie Bernie Fabing by Vannie Kaap wil wiet: Is alles oraait byrie hys? Dis ’n bundel van hul mees popular memes en sluit oek nuwe eksklusiewe content in, wat nooit aanlyn sal verskyn nie.

Vannie Kaap is ’n plaaslike brand wat gewild geraak het toe hul inhoud op Facebook viral gaan. Vannie Kaap, gestig in 2015, se doel is om Kaapse kultuur te eer, maar dit het oek ’n movement geword om ander kulture oor die Cape Coloured se herkoms en taal te leer. Die deure vannie eerste Vannie Kaapwinkel het in 2017 oepgemaak en daar’s tans winkels innie V&A Waterfront, Cape Gate en Canal Walk.

“Is alles oraait byrie hys?” is die tagline wat gepaard gaan met die Vannie Kaap brand – aanlyn en op merchandise. En as jy nog nie van hulle gehoor het nie . . . raak wys!

Addiction has become an epidemic in our society that is destroying the lives of people around the world at a rapidly increasing rate. When families have a loved one or even a friend who has been drawn into the world of drugs and alcohol addiction, or addiction of any kind, they are faced with the same challenging questions: is there a way out? Can a person truly break free from the bondage of addiction? The answer is YES YOU CAN!

Addiction of any kind can be beaten. There is hope and there is a way. The journey of recovery is a process of rebuilding every aspect of an individual’s life. It’s the exciting journey of discovering who you really are and who God created you to be. No matter how bad the situation, God has a plan to restore and redeem the life of an addict. Your best life is just one decision away! Brennan was addicted to drugs and alcohol for 15 years before he gave his life to Christ. He has overcome drug and alcohol addiction and has been sober for the past 13 years. This book is a practical guide of his first-hand experience and his personal journey in overcoming addiction. May God bless you and empower you to overcome as you read this book!

CRC is a dynamic, vibrant, growing group of churches that is making an impact in thousands of people’s lives all over the world. Pastor At Boshoff is the founder and visionary leader of CRC nationally and internationally. Brennan is serving in full time pastoral ministry, in the CRC vision, under the leadership of Pastor Glenn Schroder (Senior Pastor of CRC Durban, Ballito and Hillcrest) for the past 13 years.

With striking new jackets and a new slipcase, all adorned with Quentin Blake's timeless illustrations, this 15-book collection brings together all of Roald Dahl's classic children's novels. Stories that have shocked, excited, entertained and delighted generations of children.
This great value collection includes Charlie and the Chocolate Factory, Matilda, The BFG and Fantastic Mr Fox.
The iconic characters, hilarious settings and unforgettable storylines make this an essential addition to your child's bookshelf.
The Phizz-Whizzing collection is perfect for all Roald Dahl fans out there and for those who are discovering these classic tales for the first time.
Suitable for ages 7+
There are 15 fantastic stories in this collection:

- Charlie and the Chocolate Factory
Nobody has seen Willy Wonka - or inside his amazing chocolate factory - for years. When he announces plans to invite the winners of five Golden Tickets hidden inside the wrappers of chocolate bars to visit his factory, the whole world is after those tickets!

- The BFG
The Big Friendly Giant is unlike other giants. For a start, he doesn't like to eat people and it's not long before he becomes orphan Sophie's very best friend.

- Matilda
Matilda Wormwood is only five years old, but she is a genius. Unfortunately her parents are too stupid to even notice. Worse, her horrible headmistress Miss Trunchbull is a bully who makes life difficult for Matilda's teacher, Miss Honey, and her friends. But what Miss Trunchbull doesn't know is that Matilda has a trick or two up her sleeve...

- Esio Trot
Saying things backwards can make magic happen. Just ask Mr Hoppy and Mrs Silver! Esio Trot is the story of a very shy man and a very kind woman, and a small tortoise called Alfie who brings them together.

- George's Marvellous Medicine
George's nasty old grandma needs teaching a lesson. George decides the best remedy for her grumpiness is a special home-made medicine. But Grandma gets more than she bargained for!

- Going Solo
Going Solo tells of how, when he grew up, Roald Dahl left England for Africa - and a series of daring and dangerous adventures began... Continuing from where he left off at the end of Boy: Tales of Childhood, Going Solo focuses on Roald's adult life before he began his career as a writer.

- Boy
The unadulterated childhood - sad and funny, macabre and delightful - that inspired Britain's favourite storyteller, Boy speaks of an age which vanished with the coming of the Second World War.

- James and the Giant Peach
James Henry Trotter lives with his two horrid aunts, Spiker and Sponge. He hasn't got a single friend in the whole wide world. That is, not until he meets the Old Green Grasshopper and the rest of the insects aboard a giant, magical peach!

- Giraffe and the Pelly and Me
The Ladderless Window-Cleaning Company has just moved in to the old wooden house not far from where Billy lives. He'd rather have a wonderful sweet-shop, but when he meets the members of the Company - the Giraffe, the Pelican and the Monkey - he can't believe his eyes.

- The Twits
Mr Twit hates his wife. Mrs Twit detests her husband. They like nothing more than playing wicked tricks on one another. Sooner or later, things are going to go too far...

- The Magic Finger
When the girl in this story gets cross, strange things start happening. Above all, she can't bear it when people are cruel to animals. So when her neighbours the Greggs go shooting, her magic finger teaches them a lesson they'll never forget...

- Danny the Champion of the World
Danny lives with his dad in a caravan at the edge of the wood. He thinks his dad is the best father in the world. But Danny doesn't know everything, and even his brilliant dad has secrets...

- Charlie and the Great Glass Elevator
Willy Wonka has asked Charlie and the rest of the Bucket family to live with him. Now, moments after Charlie and the Chocolate Factory ended, we rejoin the adventure as the Great Glass Elevator blasts into outer space...

- Fantastic Mr Fox
Three horrid farmers - Boggis, Bunce and Bean - hate cunning Mr Fox, who outwits them at every turn. But poor Mr Fox and his friends don't realise how determined the farmers are to get them...

- The Witches
Witches absolutely detest children. To a witch, a child smells like dogs' droppings. And now the Grand High Witch is planning to get rid of every child in England - can anybody stop them?

Author - Roald Dahl:
Roald Dahl was a spy, an ace fighter pilot, a chocolate historian and a medical inventor. He died on 23 November 1990, aged 74.
He was buried in the parish church of St Peter and St Paul in Great Missenden - the Buckinghamshire village where today The Roald Dahl Museum and Story Centre continues his extraordinary mission to amaze, thrill and inspire generations of children and their parents.

What's in the box:
15 x Books
What's in the box
15 book box set

In 2016, the country watched as eight journalists stood up to the public broadcaster to dissent against the censorship imposed by COO Hlaudi Motsoeneng and the capture of the newsroom. They would become known as the SABC8. While many may remember the headlines, photos and footage that circulated during that time, few know the real story: the way lives were changed while history was being made.

Now, Foeta Krige, one of the SABC8, shares his version of events: how it came about that eight very different journalists from within the public broadcaster, each with their own unique background and motivation, were brought together by circumstance to fight the mighty SABC in the name of media freedom. This forms the backdrop for a lesser-known story – one of death threats, intimidation, assault and the eventual death of Suna Venter. Her death shocked the nation and baffled investigators. Was it a natural death caused by stress, or were there more sinister forces involved? To understand why her death was red-flagged, it is necessary to retrace her steps and how they converged with those of the seven other journalists.

Krige takes the reader back to the day when everything started, telling the gripping, and often harrowing, story behind the sensational headlines.

Learn Management Information Systems YOUR Way with MIS!

MIS’s easy-reference, paperback textbook presents course content through visually-engaging chapters as well as Chapter Review Cards that consolidate the best review material into a ready-made study tool. With the textbook or on its own, MIS Online allows easy exploration of MIS anywhere, anytime - including on your device! Collect your notes and create StudyBits™ from interactive content as you go to remember what’s important. Then, either use preset study resources, or personalize the product through easy-to-use tags and filters to prioritize your study time.

Make and review flashcards, review related content, and track your progress with Concept Tracker, all in one place and at an affordable price!

A memoir like no other – Claudine Shiels and her sister Lisa van der Merwe have brought South Africa’s oldest sexual abuse case to court. The sisters used the Frankel 8 Criminal Procedures decision to bring court action against their sexually abusive step-uncles forty years later – this is their story.

On a hot summer evening in 1967, eight-year-old Claudine Brown watched from the back seat of a car stalled on a railway track in the suburbs of Cape Town, as a fast-moving train hurtled towards them. Her mother sat frozen with fear in the driver's seat. The events leading up to this moment were unremarkable, giving no clue to their catastrophic timing. The aftermath was brutal and childhood-wrecking, leaving Claudine and her younger sister Lisa world-weary before they had even got started.

When her mother, unraveled by post-traumatic shock, abandoned the family, and her father reached for the nearest comfort to ease his pain – a new wife – Claudine had only one defense against the years of exploitation and physical, emotional and sexual abuse that followed: hope. She remembered what normal life was, and plotted her course back there.

A box set with ten Captain Underpants adventures packed with wedgie-power, evil villains and flip-o-rama.

When naughty schoolboys George and Harold brought Captain Underpants to life, they never dreamed that through his amazing wedgie-power, Earth would be saved time and time again. Evil villains like Professor Poopypants and the Wicked Wedgie Woman are no match for the waistband warrior.

The power of pants is on hand to save humanity!

Next-Level Radio is an essential guide to the radio industry in South Africa. This textbook explores each aspect of radio station management in detail – from the broad principles of allocating airtime, to the more intricate elements of content creation.

Students will learn how to schedule content and music, as well as how to utilise the available technologies to produce live shows. All of this serves to create a well-balanced broadcast. After exploring the practical aspects of radio broadcasting, the textbook considers important statistical research, as well as legal requirements that inform decision-making by station managers. Case studies are also included, to provide insight into the industry and its workings.

Finally, Next-level Radio covers the management of talent, such as guest DJs, celebrities and live performers.

About the authors:

Grant Nash
Having spent almost two decades in the South African radio industry, Grant Nash has developed a flair for radio that has turned out to be as prolific (if not more prolific) behind the scenes as it was behind the mic. Nash's career started at Tuks FM, where he co-hosted with Anele Mdoda. Together, they went on to co- host shows at 947 and 5FM. Nash’s on-air experience is vast, and has become the cornerstone of his radio programming accomplishments. Nash’s intricate understanding of the radio medium has ultimately empowered his current roles as Programme Manager at 947 and Knowledge Manager for radio at Boston Media House. Having also worked as Programming Manager at 5FM, and now co-authoring South Africa's first radio textbook titled Next-level Radio, it is clear that Nash has played a vital role in shaping new radio paradigms, and guiding the local industry into our brave new world of media and communications.

Justine Cullinan
Justine Cullinan spent over seven years as Marketing Manager and then Station Manager at the iconic national radio station, 5FM. During this time, she collected numerous awards, and launched the station’s first dedicated social media and digital content strategy, which gave rise to 5FM TV as well as the station’s first online documentary series. Cullinan also established the 5FM Mentorship Programme, and developed and launched the first digital rate card within the South African radio industry. In 2017, she published a case study in the Emerald Emerging Markets Case Studies journal, titled 5FM: Youth radio in the digital age. In addition to these achievements, Cullinan taught Channel and Media Planning at Vega School for numerous years. She remains actively involved in the academic development of curriculums and examinations – which she attributes to her passion for education and readying young South Africans for the world of work.

Diana Davies has been head of the family business since the death of her husband, an infamous bank robber. She’s a woman in a man’s world, but no one messes with her.

Her only son, Angus, is a natural born villain, but he needs to earn Diana’s trust before she’ll allow him into the business. Once he’s proved he has the brains to run their clubs in Marbella, he is given what he’s always wanted. It’s the beginning of a reign of terror that knows no bounds.

But Angus has a blind spot: his wife, Lorna, and their three kids, Angus Junior, Sean and Eilish. And as the next generation enters the business, Angus has a painful truth to learn. Even when it comes to family, he must show no mercy…

The self-righteous, headstrong lawyering mother has a new and greater challenge. No longer seeking the approval of her successful mother, one of South Africa’s first women judges, Niki is out to find that elusive concept of the ‘work/life’ balance and some real, sustainable solutions.

Her journey takes her deep into feminist philosophies as she struggles to understand the unfolding media-driven drama of the Oscar Pistorius trial while researching issues of ethics in the legal profession. But in between life and children, Niki is also determined to navigate her own way around the new world of print and publishing and connect with her own identity as a writer. How is she going to survive all this?

Something In Between is a light-hearted non-fiction narrative about real issues in a changing world: issues of parenting and the legal profession, tertiary institutions and marriage institutions; issues about the old feminist debate and why it’s still unresolved and some lessons learnt about the world of books and book publishing. A memoir of her last three years and all of it absolutely true.

Sharks are among the most persecuted animals on Earth. Nicole’s block-buster story lifts the lid on the shocking details of the trade in shark fins, and raises awareness of the plight of sharks in the 21st century.

In November 2003 a female Great White Shark was tagged near Dyer Island in South Africa. Her tag popped up in February 2004, just south of Western Australia. The shark, later to be named Nicole (after shark enthusiast Nicole Kidman), had swum an epic 11,000 km. Scientists were even more surprised when she was identified back in South Africa in August 2004 – she had covered 22,000 km in less than nine months, using pinpoint navigation both ways.

Since then, many Great Whites have been tagged and have shown a propensity for undertaking long migrations – but none has yet matched Nicole's amazing feat. This story incorporates a blend of science, actual events and real people, along with conjecture as to what might have happened on Nicole's momentous journey.

Drakensberg Select is an extensive guide to the best the Drakensberg mountains have to offer. From the Sentinel in the north all the way down to Bushman’s Neck in the south.

It includes all the best rock climbs, classic peaks, hiking trails, exciting scrambles, day walks and also most of the snow and water ice climbing. It really is a one stop guidebook! It also includes all the necessary info you need to know on how to get there, access, weather, fauna & flora, nature of the climbing, grading systems, navigation, conservation, accommodation & camping, emergency procedures, and a whole lot more. We even have a whole chapter dedicated to the caves and shelters of this remarkable mountain range.

To spice things up even more we have included an array of interesting historical anecdotes and also a spread of epic tales written by some of the Drakensberg climbing legends. And of course let’s not forget about the wonderful colour topo photos, depicting each and every route in detail and also the bunch of excellent photos of people climbing hiking and just enjoying the ’Berg.

Young or old, climber, hiker or even an armchair mountaineer. There is no one who will not want a copy of the new and definitive Drakensberg Select guidebook..

SAICA Student Volume 3.

Covers the following:

• Tax Legislation
• Income Tax Act (1962)
• Value-Added Tax Act (1991)
• Estate Duty Act (1955)
• Transfer Duty Act (1949)
• Securities Transfer Tax Act (2007)
• Tax Administration Act (2011)