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Andrew Waite
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Advanced Call Center Resources
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Showing 24 Results in Business & management
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Bottom-Line Call Center Management - Creating a Culture of Accountability and Excellent Customer Service (Paperback)
David L. Butler
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1,855
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R
50
Contact Centre Operations - Level 2 (Paperback)
Joseph Dennis
,
Tracy Hanna
,
Tasneem Ebrahim
,
Debora Matsebanane
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R
424
R
374
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Paperback)
Andrew Waite
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1,522
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Call Center Continuity Planning (Paperback)
Jim Rowan
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1,771
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Designing the Best Call Center for Your Business (Paperback, 2nd edition)
Brendan Read
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1,515
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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)
Keith Dawson
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1,504
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The Call Center Dictionary - The Complete Guide to Call Center and Customer Support Technology Solutions (Hardcover, 3rd edition)
Madeline Bodin
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5,341
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover)
Andrew Waite
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5,381
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Re-Organising Service Work - Call centres in Germany and Britain (Hardcover)
Karen A. Shire
,
Ursula Holtgrewe
,
Christian Kerst
R
3,249
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Maximizing Call Center Performance - 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Paperback)
Madeline Bodin
R
920
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Bottom-Line Call Center Management - Creating a Culture of Accountability and Excellent Customer Service (Hardcover)
David L. Butler
R
4,140
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Developments in the Call Centre Industry - Analysis, Changes and Challenges (Paperback)
R
365
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Gower Handbook Of Call And Contact Centre Management (Hardcover, New Ed)
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4,159
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How to Manage the IT Help Desk - A guide for user support and call centre managers (Hardcover, 2nd edition)
Noel Bruton
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5,406
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The Call Centre Training Handbook - A Complete Guide to Learning and Development in Contact Centres (Hardcover)
John P. Wilson
R
1,507
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Global Call Center Employees in India - Work and Life between Globalization and Tradition (Paperback, 1st ed. 2016)
Mayank Kumar Golpelwar
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2,119
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R
74
Call Centers For Dummies 2e (Paperback, 2nd Edition)
R Bergevin
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R
545
R
471
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Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.)
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2,971
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Performance Analysis and Optimization of Inbound Call Centers (Paperback, Softcover reprint of the original 1st ed. 2003)
Raik Stolletz
R
3,020
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How to Manage the IT Help Desk - A Guide for User Support and Call Center (Paperback, 2nd edition)
Noel Bruton
R
2,271
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Gower Handbook of Call and Contact Centre Management (Paperback)
R
1,729
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The Call Center Dictionary - The Complete Guide to Call Center and Customer Support Technology Solutions (Paperback, 3rd edition)
Madeline Bodin
R
1,141
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R
116
Working the Phones - Control and Resistance in Call Centres (Paperback)
Jamie Woodcock
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R
578
R
462
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R
159
Recommendations for the Use of Voice Bots in Call Centers of the German Automotive Industry (Paperback)
Laura Dahlhaus
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R
2,240
R
2,081
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