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Andrew J R Stevens
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Showing 24 Results in Business & Economics
Newest
Bottom-Line Call Center Management - Creating a Culture of Accountability and Excellent Customer Service (Paperback)
David L. Butler
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1,855
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R
50
Contact Centre Operations - Level 2 (Paperback)
Joseph Dennis
,
Tracy Hanna
,
Tasneem Ebrahim
,
Debora Matsebanane
List Price
R
424
R
374
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R
359
Call Centers and the Global Division of Labor - A Political Economy of Post-Industrial Employment and Union Organizing (Paperback)
Andrew J R Stevens
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R
1,262
R
903
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Paperback)
Andrew Waite
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1,522
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Unity on the Global Left - Critical Reflections on Samir Amin's Call for a New International (Hardcover)
R
4,136
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Women, Identity and India's Call Centre Industry (Paperback)
J.K .Tina Basi
R
1,385
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Call Center Continuity Planning (Paperback)
Jim Rowan
R
1,771
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Designing the Best Call Center for Your Business (Paperback, 2nd edition)
Brendan Read
R
1,515
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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)
Keith Dawson
R
1,504
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The Call Center Dictionary - The Complete Guide to Call Center and Customer Support Technology Solutions (Hardcover, 3rd edition)
Madeline Bodin
R
5,341
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover)
Andrew Waite
R
5,381
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Re-Organising Service Work - Call centres in Germany and Britain (Hardcover)
Karen A. Shire
,
Ursula Holtgrewe
,
Christian Kerst
R
3,249
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Maximizing Call Center Performance - 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Paperback)
Madeline Bodin
R
920
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Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)
Stephen Coscia
R
738
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Bottom-Line Call Center Management - Creating a Culture of Accountability and Excellent Customer Service (Hardcover)
David L. Butler
R
4,140
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Developments in the Call Centre Industry - Analysis, Changes and Challenges (Paperback)
R
365
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Gower Handbook Of Call And Contact Centre Management (Hardcover, New Ed)
R
4,159
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R
107
Call Centers For Dummies 2e (Paperback, 2nd Edition)
R Bergevin
List Price
R
556
R
449
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How to Manage the IT Help Desk - A guide for user support and call centre managers (Hardcover, 2nd edition)
Noel Bruton
R
5,259
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The Call Centre Training Handbook - A Complete Guide to Learning and Development in Contact Centres (Hardcover)
John P. Wilson
R
1,507
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Global Call Center Employees in India - Work and Life between Globalization and Tradition (Paperback, 1st ed. 2016)
Mayank Kumar Golpelwar
R
2,119
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The Electronic Call Auction: Market Mechanism and Trading - Building a Better Stock Market (Paperback, Softcover reprint of the original 1st ed. 2001)
R
4,544
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Women, Identity and India's Call Centre Industry (Hardcover, New)
J.K .Tina Basi
R
4,444
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Call Centres and Human Resource Management - A Cross-National Perspective (Hardcover, 2004 ed.)
R
2,971
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